Frequently Asked Questions

Welcome to the FAQ page for Express Family Care! Here, we aim to provide answers to some of the most commonly asked questions about our services, facilities, and what you can expect during your visit. We want to ensure you have all the information you need to feel confident and comfortable when choosing us for your healthcare needs.

If you have any questions that are not addressed on this page, please don't hesitate to call us. Our friendly staff is ready to assist you with any inquiries you may have.

Who needs urgent care?

1. Anyone with a minor illness or injury (non life-threatening) who needs to be seen urgently by a physician but can’t get to their family physician.
2. Anyone who can’t see their family physician due to heavy scheduling, after hours, or holidays.
3. Anyone who doesn’t want to be at the end of the waiting list at the emergency room.
4. Anyone who doesn’t have a family physician.
5. We offer "temporary" family medicine. Anyone who has recently moved to Roanoke and doesn't have a primary care provider.

What ages do we treat?

Our doctors are skilled in providing care for patients of all ages, from newborns to the elderly.

What insurance do we accept?

We take all major insurances including Medicare, and alternatively we post of our discounted cash prices on the web and in the lobby. Unfortunately, we are not in network with Medicaid at this time.

What are the prices for our services?

For detailed information on our services and pricing, please visit our pricing page.

Do we administer flu vaccinations?

Yes, we offer flu vaccinations starting around October each year and continue until our supply runs out. Please call us in advance to check availability!

Do we perform annual wellness physicals?

We are currently NOT accepting family practice patients.

Do we administer sports physicals?

Yes, we conduct physicals for sports, camps, and other recreational activities. The fee is $35, unless additional specific requirements are needed. Feel free to walk in at any time to get this service.

Ready to get the care you need?

Visit Express Family Care today and let our dedicated team provide you with the best medical services. Whether it’s a routine check-up, a physical, or urgent care, we’re here to help. Don’t wait, visit with us today, no appointment is needed at any of our 3 locations.